DELIVERY
UK POSTAGE IS FREE
Items are sent Royal Mail First Class Tracked & delivered by your postman.
OVERSEAS POSTAGE IS FREE FOR ORDERS OVER £69
( £5.90 for orders less than £69)
Items are sent via Royal Mail International Tracked.
*Please note, due to too many delivery issues we are sorry to say we do not post to African nations including South Africa.*
Deliveries to Portugal - customs are now requesting that we include an 'Addressee Identification Reference Number', please include this in the comments section of the order to avoid delays in posting.
>> EU SALES - PLEASE READ <<
EU countries have begun to charge VAT on deliveries. We very much value our EU customers and so do not want you to lose out... as such we will fully reimburse you for the VAT you are charged.
In practice this means that you will need to pay VAT at delivery to the postal service, we will reimburse you by a refund back to the payment method you used to purchase the glasses.
NOTE: WE CAN ONLY REFUND THE VAT ELEMENT OF ANY CHARGE - YOU MAY FIND THAT YOUR POSTAL SERVICE ALSO CHARGES AN ADMIN FEE OR EVEN A DUTY IF THE VALUE EXCEEDS €150.
We can ONLY refund VAT on frames purchased, not frames purchased to try and then returned. To retrieve the VAT paid on any frames returned will be a matter for you to take up with your local tax authority. Sorry!
We apologise for this inconvenience and thank you for your continued support, we hope to have a better solution in place as soon as possible.
BREXIT has no effect on our USA sales - there remains no duty on sales under $800.
We are here 10am-4pm weekdays
Call Us:
01434 221122 (within the UK)
0044 1434 221122 (outside of the UK)
Email Us:
sales@theoldglassesshop.com